Return & Refund Policy

Thank you for choosing Fitora AI. We are committed to delivering a high-quality AI-powered virtual try-on service to our business clients. Because Fitora AI is a Business-to-Business (B2B) Software-as-a-Service (SaaS) platform, our refund and return policy is structured around subscription management, API access, and service credits rather than physical goods.

1. Subscription Cancellations

You may cancel your Fitora AI subscription at any time through your account dashboard or by contacting our support team.

• Monthly Plans: Cancellations take effect at the end of the current billing cycle. You will retain access to the API and platform features until the cycle concludes.
• Annual Plans: If cancelled within the first 14 days of an annual subscription, a pro-rated refund will be issued for the unused portion. After 14 days, the subscription remains active until the end of the annual period without a refund.
• No Partial-Month Refunds: We do not issue refunds for partial months of service.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• Service Downtime: If Fitora AI experiences extended, unscheduled downtime (exceeding 24 consecutive hours) that materially impacts your business, you may request a pro-rated credit or refund for the affected period.
• Duplicate Charges: If you are charged more than once for the same billing period due to a processing error, the duplicate amount will be refunded in full.
• Billing Errors: Any incorrect charges resulting from system errors will be corrected and refunded promptly.

3. Non-Refundable Items

The following are non-refundable:

• API usage credits that have already been consumed.
• Custom integration or onboarding services once delivered.
• Fees associated with free-trial-to-paid conversions after the trial period has ended.

4. Free Trial

Fitora AI may offer a free trial period for new subscribers. During the trial, you will have access to the full platform. If you cancel before the trial period ends, you will not be charged. If you do not cancel, your subscription will automatically convert to a paid plan at the end of the trial, and standard billing terms will apply.

5. Dispute Resolution

If you believe a charge is incorrect or wish to dispute a billing matter:

• Contact our support team at support@fitoraai.com within 30 days of the charge.
• Include your account details, the date of the charge, and a description of the issue.
• Our team will review your dispute and respond within 5 business days.
• If the dispute cannot be resolved through our support channels, both parties agree to pursue mediation before initiating any formal legal action.

6. How to Request a Refund

To request a refund or cancellation:

1. Log in to your Fitora AI dashboard and navigate to Account Settings → Billing.
2. Select "Request Refund" or "Cancel Subscription".
3. Alternatively, email billing@fitoraai.com with your account details and reason for the request.

7. Processing Time

Approved refunds will be processed within 7–10 business days. The refund will be credited to the original payment method used at the time of purchase. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

8. Changes to This Policy

Fitora AI reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.